Reference

Legal terms for your account

Account terms, privacy choices, cookie controls, and payment-record rules are collected here before you open your era777 account.

Account termsPrivacy choicesCookie controlsPayment recordsIndonesia access
era777 Legal terms for your account
CONTACT PATHS

Three ways to reach legal support

Legal questions need a traceable route, not a random chat line. We keep three contact paths so you can ask about terms, privacy rights, cookie choices, account holds, or payment-record checks with the right context attached. Use your registered phone number, account ID, and any DANA, OVO, GoPay, or QRIS reference when you contact us; that helps us answer without exposing account data in open chat.

Team online

Live chat legal queue

Open the chat icon after login and choose Account > Legal Help. The queue runs 09:00-01:00 WIB, and our team can confirm receipt references without showing full wallet data in the chat window.

Email privacy desk

Send legal or privacy requests to [email protected] from your registered email address. Include your account ID, the device you used, and the payment reference if the request concerns DANA, OVO, GoPay, or QRIS records.

Account change form

Inside your profile, choose Settings > Account Details to request a phone, email, or name correction. We ask for matching wallet ownership before any change affects withdrawal checks or past transaction records.

DATA HANDLING

Six controls behind your rights

Your legal rights are handled through account controls we can audit. We log consent to terms, cookie choices, payment references, device sessions, and profile changes so disputes can be checked against one…

Account consent logs

We record when you accept updated terms, including date, time, IP range, and device type. That record helps us show which legal version applied when you opened a session or made a wallet request.

Cookie choices

You can change cookie choices from Account > Privacy on mobile browser. Necessary cookies keep login and wallet pages working; optional analytics cookies help us measure broken steps without exposing your DANA, OVO, GoPay, or QRIS details.

Payment record care

For DANA, OVO, GoPay, and QRIS, we store transaction references, status, timestamps, and matched account names. We do not ask for wallet PINs, and support should never request them through chat or email.

Session security

New devices may trigger an extra code to your registered phone number before account access continues. If you lose a phone, contact us through email so we can close old sessions after identity checks.

Retention window

We keep account, payment, and dispute records only as long as needed for service, security, tax, and legal handling. Deletion requests are checked against unresolved withdrawals, open disputes, and account-safety cases first.

Change requests

To change personal data, send the request from your registered email and attach the account ID. We may ask for a fresh profile check before editing names tied to wallet matching.

Questions about account rights

Legal terms can feel heavy when you only want to know what happens to your account data. These answers focus on rights you can act on: access, corrections, cookies, payment records, account holds, and contact routes. If a question involves eligibility, we use the same wording across the site: access depends on local law. Use them before you open or update an account.

When you open an account, you accept the account terms, privacy rules, cookie use, wallet matching rules, and dispute process shown at that step. We keep a consent record with date, time, device type, and account ID.

Log in, open Account > Privacy, and choose Request My Data or Correct My Data. We answer through your registered email so the response stays tied to the account holder, not an unverified chat message.

For DANA, OVO, GoPay, and QRIS, we keep the transaction reference, amount, timestamp, status, and matched wallet name. This lets us handle payment disputes and withdrawal checks without asking for your wallet PIN.

Yes. Account access and service eligibility depend on local law. If your location, device signals, or account details show that access is not allowed, we may restrict the account under the terms you accepted.

Use Account > Privacy to switch optional analytics cookies on or off. Necessary cookies remain because they keep login, session security, and wallet pages working; without them, legal consent and payment matching cannot be recorded properly.

We may place a hold when identity details, wallet ownership, device activity, or payment references do not match the legal terms. Contact live chat 09:00-01:00 WIB with your account ID and registered phone number.

Email [email protected] from your registered email or choose Account > Legal Help after login. Include your account ID, the data you want changed, and any DANA, OVO, GoPay, or QRIS reference connected to the request.